Our Terms of Business

Rockbridge Financial Planning

This Terms of Business document sets out the general terms under which our firm will provide business services to you and the respective duties and responsibilities of both the firm and you in relation to such services. Please ensure that you read these terms thoroughly, and if you have any queries we will be happy to clarify them. If any material changes are made to these terms we will notify you.

Authorisation with the Central Bank

COS Financial Solutions Ltd trading as Rockbridge Financial Planning is regulated by the Central Bank as a Multi-Agent under the Investment Intermediaries Act, 1995; and as an insurance intermediary registered under the European Communities (Insurance Mediation) Regulations, 2005. Copies of our regulatory authorisations are available on request. The Central Bank holds registers of regulated firms. You may contact the Central Bank on 1890 200 469 or alternatively visit their website at www.centralbank.ie to verify our credentials

Services

Rockbridge Financial Planning is pre-dominantly a fee based Financial Planning firm providing bespoke financial solutions to our clients. Rockbridge Financial Planning can provide advice relating to financial planning, pensions and retirement, investment strategy, risk management and estate planning. A full list of insurers and product providers whom we deal with is available on request.

Life & Pensions

As a Multi-Agent, we can provide advice on a wide range of financial instruments and place business on your behalf with institutions with which we hold an agency agreement. Rockbridge Financial Planning can provide advice on, and arrange products from the following range:

  • Pensions
  • Savings and investments
  • Deposits
  • Life cover
  • Serious illness cover
  • Income protection

We will provide assistance to you for any queries you may have in relation to the policies, or in the event of a claim, during the term of the policies, and we will explain to you the various restrictions, conditions and exclusions attached to your policy where applicable. However, it is your responsibility to read the policy documents, literature and brochures to ensure that you understand the nature of the policy cover, particularly in relation to income protection and serious illness policies.

Disclosure of Information

Any failure to disclose material information may invalidate your claim and render your policy void. Furthermore, it may also make any financial planning work carried out by us on your behalf null and void.

Fees/Commissions

Rockbridge Financial Planning can be remunerated by fees invoiced to the client for advice imparted. In such cases we will notify the client in advance and agree the scale of fees to be charged. We may also be remunerated by way of commission and other payments from product producers on the completion of certain types of business. We will only accept a commission payment from any institution where to do so would not materially disadvantage our client and with their agreement in advance.

Regular Reviews

It is in your best interests that the products which we have arranged for you are reviewed on a regular basis. As your circumstances change, so too does your needs. You should advise us of those changes and request a review of the relevant policy so that we can ensure that you are provided with up to date advice and products that are best suited to your needs and circumstances. Failure to inform us of changes in your circumstances, or failure to request a review, may result in you having insufficient insurance cover and/or inappropriate investments.

Conflicts of Interest

It is the policy of our firm to avoid conflicts of interest in providing services to you. However, where an unavoidable conflict of interest arises we will advise you of this in writing before providing you with any such service.

Default on Payments by Clients

Our firm will exercise its legal rights to receive payments due to it from clients (fees and insurance premiums) for services provided. In particular, without limitation of the generality of the foregoing, the firm will seek reimbursement for all payments made to insurers on behalf of clients where the firm has acted in good faith in renewing a policy of insurance for the client. Product producers may withdraw benefits or cover in the event of default on payments due under policies of insurance or other products arranged for you. We refer you to policy documents or product terms for the details of such provisions.

Complaints

We ask that you make any complaint against our firm relating to services provided by us in writing. We will acknowledge your complaint within 5 business days and we will fully investigate it. On completion of our investigation, we will provide you with a written report of the outcome. In the event that you are still dissatisfied with our handling of, or response to your complaint, you are entitled to refer the matter to the Financial Services Ombudsman or the Pensions Ombudsman. A full copy of our complaints procedure is available on request.

Data Protection

Rockbridge Financial Planning complies with the requirements of the General Data Protection Regulation 2018 and the Irish Data Protection Act 2018.

Rockbridge Financial Planning is committed to protecting and respecting your privacy. We wish to be transparent as to how we process your data and show to you that we are accountable with the GDPR in relation to not only processing your data, but ensuring you understand your rights as a client. The data will be processed only in ways compatible with the purposes for which it was given and as outlined in our Data Privacy Statement. This will be given to all our clients at the time of data collection.

We will ensure that our Privacy Statement is easily assessible. We will ensure that you can receive a copy of this document by email, or by post on request. Please contact us at info@rockbridge.ie if you have any queries or concerns relating to your personal data.

Compensation Scheme

We are members of the Investor Compensation Scheme operated by the Investor Compensation Company Limited. See below for details.

Investor Compensation Scheme

The Investor Compensation Act, 1998 provides for the establishment of a compensation scheme and the payment, in certain circumstances, of compensation to certain clients (known as eligible investors) of authorised investment firms, as defined in that Act. The Investor Compensation Company Ltd. (ICCL) was established under the 1998 Act to operate such a compensation scheme and our firm is a member of this scheme. Compensation may be payable where money or investment instruments owed or belonging to clients and held, administered or managed by the firm cannot be returned to those clients for the time being and where there is no reasonably foreseeable opportunity of the firm being able to do so.

A right to compensation will arise only

  • If the client is an eligible investor as defined in the Act; and
  • If it transpires that the firm is not in a position to return client money or investment instruments owned or belonging to the clients of the firm; and
  • To the extent that the client’s loss is recognised for the purposes of the Act.

Where an entitlement to compensation is established, the compensation payable will be the lesser of

  • 90% of the amount of the client’s loss which is recognised for the purposes of the Investor Compensation Act, 1998; or
  • Compensation of up to €20,000.

For further information, contact the Investor Compensation Company Ltd. at (01) 224 4955.